Online appointment scheduling system in use at tax offices in Baden-Württemberg
A booking portal is now available for citizens to book an appointment online in advance to visit the service center of their local tax office - the so-called Central Information and Acceptance Point (ZIA) - and thus avoid waiting times.
Appointments can be made via the appointment system on the tax offices' websites.
This new service gives citizens the opportunity to plan the time at which they wish to make contact on site and thus optimally integrate it into their own daily routine. In addition, by avoiding waiting times, the necessary distancing rules can be better observed and the risk of infection minimized.
It is also possible to use the online contact form to securely send https-encrypted messages and attachments to the tax office. In addition to the contact message, which is structured with mandatory fields, attachments of up to 15 MB can also be uploaded to the contact message and sent to the tax office without any problems.
Background "digital@bw"
Digitization is a central focus of the state government. To this end, it has launched an investment offensive: around one billion euros will be invested in digitalization during this legislative period. In summer 2017, the first state-wide and cross-departmental digitalization strategy was presented at "digital@bw", which was created as a team effort by all ministries. Over the next two years, more than 70 very specific projects with a volume of over 300 million euros will be implemented in order to anchor Baden-Württemberg as a leading region for digital change in Europe. One of the focal points of "digital@bw" is Administration 4.0.
With Extern: www.digital-bw.de (Öffnet in neuem Fenster), the state government has also launched a central online portal as a new showcase for digitalization.