State Secretary Gisela Splett: "The tax office Bruchsal is one of five offices in the state where we are developing the future of modern tax administration. Innovations for digital communication and improved citizen service will be introduced. I am delighted that our office Bruchsal is testing these with us",
"We want to significantly expand the service for citizens in the coming years," said Splett, adding that this will be made possible by appointment scheduling, call-back and video conferencing systems as well as the expansion of digital case processing. "We want to improve and expand communication between citizens, tax advisors and companies in the region and the tax office," explained Andrea Heck, President of the Regional Tax Office.
The existing ELSTER service will also be significantly expanded. "In future, citizens who have questions aboutELSTER will be able to receive practical help directly on PCs at the tax office," said Splett. "We want to reduce inhibitions and make it easier to get started at ELSTER," continued Splett. To this end, free Wi-Fi will also be available in the central information and collection point as well as in the waiting area, allowing access to ELSTER.
One aim is for citizens to submit their tax returns electronically and thus provide the tax offices with a direct basis for further electronic processing. This not only simplifies workflows in the office and speeds up the process, but also saves resources.
Bruchsal is one of five tax offices in the country that are testing additional digitalization options. "We are looking forward to showing how the tax authorities can become more modern. The fact that we were one of the few tax offices selected for this pilot project is thanks to the commitment and ideas of the employees here at Bruchsal," said Dietlind Knipper, head of the office.